What is the estimated delivery time?

We understand how eager you are to receive your Shoezels, and we want to keep you informed about the estimated delivery times for your orders:
Production Time: Once you place your order, please allow us 5-7 days to carefully craft and prepare your footwear for shipment. We take pride in ensuring that each pair is made with the highest quality and attention to detail.
Tracking Number Availability: Your satisfaction is essential to us, and we aim to provide a smooth and transparent delivery process. Tracking numbers will be made available 5-9 days after your order has been processed. This way, you can easily monitor the progress of your package and know when to expect its arrival.
EMS Countries Delivery Time Estimates: After the production process is complete, your order will be shipped using EMS (Express Mail Service) to countries that support this service. The estimated delivery time for EMS shipments is usually between 10 to 25 days. However, please keep in mind that delivery times may vary depending on factors such as your location, customs clearance, and any unforeseen circumstances beyond our control.
Delivery Confirmation & Policies: Once the tracking number shows that the package has been delivered to the address provided, we consider the delivery successful. In the event that a customer claims they never received the package after it has been marked as delivered, we regret to inform you that no replacements or refunds will be issued. Shoezels cannot be held liable for incorrect address information provided by customers or missed delivery attempts by couriers.
Resend or Refund Policy: If a customer claims they never received their order, Shoezels will investigate the matter promptly. If 45 days have elapsed from the date of shipment and the customer still has not received the package, we will either resend the order or issue a refund, as per the customer's preference. Your satisfaction is our priority, and we want to ensure you receive your Shoezels in a timely and secure manner.

Why isn't the tracking data showing on my tracking number?

We understand that you may be eager to track your order, and we apologize for any inconvenience caused. The reason the tracking data might not be showing on your tracking number could be due to the following reasons:
1. Processing Time: For U.S. orders, tracking numbers may take up to 7 days after the order has been processed for tracking data to show. Similarly, for international orders, it may take up to 10 days after processing for tracking data to be visible. This delay is because the shipment needs to be handed over to the courier, and it may take some time for the tracking information to be updated in their system.
2. Courier Update: Sometimes, couriers experience delays in updating their tracking systems. This delay might be due to high shipment volumes, logistics issues, or technical glitches. Rest assured that your package is on its way, and the tracking information will be updated as soon as the courier processes the shipment.
3. Custom Clearance: For international orders, the package may go through customs clearance in the destination country. This process can also cause delays in the tracking data being updated.
4. Incorrect Tracking Website: It's essential to ensure that you are using the correct tracking website for your order. For both U.S. and international orders, please use www.17track.net/en as the designated tracking website.
Important Note for International Orders: Please be aware that international orders are non-refundable once shipped. Additionally, the tracking data might not show destination delivery information due to the complexities of international shipping. However, we want to assure you that we take all necessary measures to ensure successful delivery to the address provided.
If you still encounter difficulties with tracking your order after the specified time frames, or if you have any concerns regarding your delivery, our customer support team is here to assist you. Please feel free to reach out to us, and we will do our best to address your questions and provide any necessary assistance.

My Order is Damaged/Flawed/Incorrect, What Should I Do?

We understand that receiving a damaged, flawed, or incorrect order can be frustrating, but don't worry – Shoezels is here to support you. Rest assured, we will do our best to resolve the issue and ensure your complete satisfaction with your purchase. Here's what you can do to initiate the resolution process:

1. Contact Shoezels Customer Support: Please reach out to our dedicated Customer Support team as soon as possible to report the issue. You can do this through our website or contact our support representatives directly via email or phone.

2. Provide Details and Evidence: To help us better understand the problem and expedite the resolution, please provide us with details about the issue you encountered. Additionally, if applicable, provide photographic evidence of the damage or flaw in the item you received.

3. Choose Your Preferred Resolution: We want to make sure you are completely satisfied with the outcome. Once you've contacted us and shared the necessary information, you'll have the option to choose your preferred resolution. You can opt for a replacement of the affected item, or if you prefer, we can process a refund for the incorrect or flawed product.

4. Prompt Assistance from Shoezels: Our Customer Support team is committed to providing you with a quick and efficient resolution. We will work closely with you to address the issue and ensure that you receive the appropriate solution promptly.

5. Enjoy Peace of Mind: At Shoezels, we value your satisfaction and want to make sure your shopping experience is positive. Our aim is to make things right, so you can continue enjoying your purchase from us without any worries.


Can I Modify My Order?

We want to ensure that your shopping experience with us is as smooth and hassle-free as possible. To provide clarity on our order modification policy, please take note of the following guidelines:

  1. Pending or On-Hold Orders: We understand that circumstances may change, and you may need to make modifications to your order. You can request order modifications only while your order status is in "Pending" or "On-Hold." During this phase, our team is still preparing your order for processing, and we can accommodate changes to your request.

  2. In-Production Orders: Once an order has entered the "In-Production" stage, it means that our team has started working on your order, and we are in the process of crafting and preparing your items for shipment. At this point, order modifications are no longer allowed. This is to ensure that we maintain the highest level of efficiency and deliver your products to you in a timely manner.

  3. Timely Action is Key: We encourage you to review your order details carefully before proceeding with the purchase to avoid the need for modifications. If you realize that modifications are necessary, please contact our customer support team as soon as possible while your order is still in the "Pending" or "On-Hold" status.

  4. Customer Support Assistance: Our dedicated customer support team is here to assist you with any questions or concerns related to your order. If you need to make any changes while your order is eligible for modification, feel free to reach out to us, and we will do our best to accommodate your request.

  5. Ensuring Accuracy and Satisfaction: At our core, we aim to deliver products that meet your expectations and satisfaction. By adhering to this order modification policy, we can efficiently process your orders and maintain a high level of accuracy throughout the production and delivery process.

We appreciate your understanding and cooperation regarding our order modification policy. Should you have any inquiries or require further assistance, please do not hesitate to contact our customer support team. We are here to provide you with exceptional service and ensure that your shopping experience with us is a delightful one.



We appreciate your understanding and cooperation in adhering to these policies. If you have any questions or concerns regarding your order's delivery, feel free to reach out to our customer support team. We are here to assist you and make your shopping experience with us a delightful one.

Thank you for choosing our Canvas Shoes. We look forward to providing you with a fantastic pair of stylish and comfortable shoes!