What is the estimated delivery time?
Why isn't the tracking data showing on my tracking number?
My Order is Damaged/Flawed/Incorrect, What Should I Do?
We understand that receiving a damaged, flawed, or incorrect order can be frustrating, but don't worry – Shoezels is here to support you. Rest assured, we will do our best to resolve the issue and ensure your complete satisfaction with your purchase. Here's what you can do to initiate the resolution process:
1. Contact Shoezels Customer Support: Please reach out to our dedicated Customer Support team as soon as possible to report the issue. You can do this through our website or contact our support representatives directly via email or phone.
2. Provide Details and Evidence: To help us better understand the problem and expedite the resolution, please provide us with details about the issue you encountered. Additionally, if applicable, provide photographic evidence of the damage or flaw in the item you received.
3. Choose Your Preferred Resolution: We want to make sure you are completely satisfied with the outcome. Once you've contacted us and shared the necessary information, you'll have the option to choose your preferred resolution. You can opt for a replacement of the affected item, or if you prefer, we can process a refund for the incorrect or flawed product.
4. Prompt Assistance from Shoezels: Our Customer Support team is committed to providing you with a quick and efficient resolution. We will work closely with you to address the issue and ensure that you receive the appropriate solution promptly.
5. Enjoy Peace of Mind: At Shoezels, we value your satisfaction and want to make sure your shopping experience is positive. Our aim is to make things right, so you can continue enjoying your purchase from us without any worries.
Can I Modify My Order?
We want to ensure that your shopping experience with us is as smooth and hassle-free as possible. To provide clarity on our order modification policy, please take note of the following guidelines:
Pending or On-Hold Orders: We understand that circumstances may change, and you may need to make modifications to your order. You can request order modifications only while your order status is in "Pending" or "On-Hold." During this phase, our team is still preparing your order for processing, and we can accommodate changes to your request.
In-Production Orders: Once an order has entered the "In-Production" stage, it means that our team has started working on your order, and we are in the process of crafting and preparing your items for shipment. At this point, order modifications are no longer allowed. This is to ensure that we maintain the highest level of efficiency and deliver your products to you in a timely manner.
Timely Action is Key: We encourage you to review your order details carefully before proceeding with the purchase to avoid the need for modifications. If you realize that modifications are necessary, please contact our customer support team as soon as possible while your order is still in the "Pending" or "On-Hold" status.
Customer Support Assistance: Our dedicated customer support team is here to assist you with any questions or concerns related to your order. If you need to make any changes while your order is eligible for modification, feel free to reach out to us, and we will do our best to accommodate your request.
Ensuring Accuracy and Satisfaction: At our core, we aim to deliver products that meet your expectations and satisfaction. By adhering to this order modification policy, we can efficiently process your orders and maintain a high level of accuracy throughout the production and delivery process.
We appreciate your understanding and cooperation regarding our order modification policy. Should you have any inquiries or require further assistance, please do not hesitate to contact our customer support team. We are here to provide you with exceptional service and ensure that your shopping experience with us is a delightful one.
We appreciate your understanding and cooperation in adhering to these policies. If you have any questions or concerns regarding your order's delivery, feel free to reach out to our customer support team. We are here to assist you and make your shopping experience with us a delightful one.
Thank you for choosing our Canvas Shoes. We look forward to providing you with a fantastic pair of stylish and comfortable shoes!